A new car handover is going to be quite different for the foreseeable future at Barnetts Volkswagen. In order to allow our staff to adhere to social distancing regulations we have introduced a contactless handover. Your safety is our main priority, and we have taken steps to provide the highest levels of customer care throughout the handover process.

In advance of the handover your sales executive will prepare all your paperwork digitally to ensure that the only requirement on the day is to collect your new car.

They will ensure everything is completed in time for your agreed handover appointment. This includes finance, free 5 day Volkswagen insurance and product activation if required.

The physical handover will take place at our external handover point. Your sales executive will be in attendance whilst adhering to all social distancing and protective equipment protocols.

In order to keep you and our staff safe please read the following points prior to you handover:



  • We are limiting your handover to yourself plus one other person from your household.
  • It is important that you arrive at your allocated time. Please call us as early as possible if you are going to be delayed.
  • Once parked, please call 01382 200222 to advise your arrival and quote your parking bay number. You will then be briefed on expectations regarding social distancing and sanitising then directed to the external handover point.
  • Please remember to adhere to social distancing requirements and stay at least 2 meters away from others.
  • At no point must you enter the showroom.
  • Your Sales Executive will meet you at handover point and inspect your part exchange if required.
  • You will be asked to place your part exchange keys in the red plastic box and collect your sanitised new keys from the green box. Both sanitised key boxes will be clearly marked on the table at the external handover point.




**IMPORTANT**

If you or a member of your household develops symptoms of Covid 19, you must contact us to rearrange your handover to a date reflecting Government guidelines.




After your handover is complete your sales executive will be available should you have any questions about your new or used car via email, phone or a live video call.

Our recommendation is to use a live Volkswagen video call. A secure link is sent to your email to connect with your sales executive at a pre-arranged time. They can also connect to you live via WhatApp, Facetime or Zoom if any of these are your preferred video call option.